Eye contact is essential for any presentation. Just think of the speakers you have watched who were staring at the ceiling, the floor, or their slides on the projector.
And eye contact means eye contact. Lock in with a member of audience for a few sentences. Quickly moving from one audience member to the other will make it look like you are looking for someone in the room.
This eye contact with strangers will feel awkward for the presenter, but it does not for the audience. There is a way to make it slightly less uncomfortable though. Call it “imaginary” eye contact. Look at random spots in the (dark) audience, for away to the back. Look in between 2 members of the audience. The audience thinks you are connecting with someone, but you don’t really.
In video calls you need to be aware of the camera as your point of eye contact. If you are looking at the screen, the audience will see that you are “looking down”. The closer you are to the camera, the stronger this effect is. If you are relatively far away from your camera and/or laptop, it becomes hard to tell what you are actually looking at.
One other solution is using an external camera and a teleprompter (Seth Godin created the shopping list for you). You look straight into an angled semi transparent mirror, behind which you position your camera. Direct eye contact news anchor style. This setup is great for one on one discussions. But the picture in the teleprompter is relatively small, so it works less well for group calls and presentations where you have to follow along with slides on the screen.
Photo by Mathew Schwartz on Unsplash