The quick start guide

Most appliances come with a “quick start guide” in addition to a detailed manual. A good quick start guide:

• Is not a dumbed down version of the manual

• Has an order that is natural to the new user, tackling issues as they come up

• Has a clear objective to get people going

The manual is the exhaustive reference guide written by the product engineer, the quick start guide is the pitch to the user. Think of your presentation as the quick start guide of that huge strategy document that is open in your presentation software.

The safety instructions (that no one reads)

Safety instructions, terms of use, privacy statements, safe harbor statements, nobody reads them. Lawyers have diluted them so much that it takes a long time to reverse engineer the original message. In addition, most people more or less know (or assume they know) what is written in them.

The same is true for mission statements and other corporate “standard “ texts. They all sort of say the same, many of them are not credible, and in most cases do not add anything to the story of a presentation. The audience switches off until something more interesting pops up.

In the worst case, you might have lost your audience all together. “Ah, it’s going to be one of these decks”

The excitement indicator

You probably have a generic pitch deck that you have been using over and over again. You eyeball the slides before emailing to yet another potential client or investor. If you have given this presentation a thousand times, it is worth to have a look at each slide and ask yourself the question, are you excited to present it, do you want to surprise the audience with this unexpected insight?

If the answer is “yes”, keep it in, if not, considering taking it out. Here are examples of slides that can provoke a luke warm response…

• Repetitions. You have already explained on slide 4 that “X” was a major issue, and now on slide 14, you introduce your product feature that kills this issue. No need to explain that issue again, and you probably notice that in your presentation you tend to apologize for this slide: “ah, yes, as I said before…”

• Feature check lists. If your products has all the standard features that are expected from an offering in this product category, there is no need to walk through each single one of them. You are probably dreading having to go through these 5 slides (here is the user profile, here is the contact book, etc. etc.)

• Historical baggage. In the early days, talking about your company foundation used to be really exciting. Now, 5 years later, that slide has become sort of dense, and the opening of the new office 3 months ago does not really add anything to the story anymore.

Keep things exciting and fresh!

This could have been a better video

Israel caught Iran stealing IAE documents and using them to conceal dubious nuclear activities. Israel put Iran’s plan in a Google Drive folder for everyone to read.

Iran stole classified documents from the UN’s Atomic Agency @IAEAorg and used that information to systematically evade nuclear probes.

How do we know?
Because we got our hands on Iran’s deception plan.

It’s right here:https://t.co/qg1Fj7iClA pic.twitter.com/6dAhI6VmmW

— Naftali Bennett בנט (@naftalibennett) May 31, 2022

The video to explain all this to the world is not very strong though:

• The graphics are really basic and childish (no, not the same as South Park)

• The story in the video does not tell very much

• These dark Holywood trailer style voice over is not really working either.

There is a better way to do it I think. First of all, the audience does not consist of Israelis and other people who already are on Israel’s slide. The target segment are the ones who are sitting on the fence in the middle. The message ‘look at these dark and evil people’ will not stick. What might work though is a message of ‘these people who seem so friendly in your negotiation meetings do something completely different behind your back when you are not looking’.

To create this effect:

• A lighter, friendlier and factual voice (I would use a female one)

• ‘Documentary style’ movie

• Add a bit about the story on how you got the documents (news media love spy stories)

• Use a much more factual approach with screenshots from the documents and satellite images of desert landscapes (Ken Burns zoom) to show what happened.

The river

An important lesson from my negotiation class in business school was the concept of ‘the river’. When two parties battling in a war are negotiating a ceasefire line it is often not the relative power of the armies that dictates where the line is drawn, it is a geographical feature that is the natural separation line between the two forces. You can argue as much as you want, you know where the compromise is going to land in the end. Useful to remember when negotiating a business deal as well.

P.S. I was reminded of this by one of the endless tweets about the conflict in Ukraine today.

Political messaging done right

This Zelensky speech will be studied alongside “I have a dream” type of presentations in the future.

• It establishes common ground with the audience (comparing Ukraine today to the histories of many other countries)

• Draws you in to act (hey, your ancestors did this for you, now it is your turn)

• Then paints a picture of what can be

Very well written, and very well directed with the setting and the black and white colouring.

We will overcome everything. We know this for sure, because our military and all our people are descendants of those who overcame Nazism. So we will win again. And there will be peace again. Finally again! pic.twitter.com/Fn4zs4IU0Q

— MFA of Ukraine 🇺🇦 (@MFA_Ukraine) May 8, 2022

Zelensky's roadshow

Ukrainian president Zelensky is ‘touring the world’ via video calls to parliaments to drum up support for his country in the conflict with Russia. Each speech is tailored specifically to a country. Here are some of the patterns:

• Establish a connection, giving a compliment about the country: “I have been there”, “What a beautiful city”

• Make you feel what it would be if all the agresion happens to you: “What would you do if the port city of Genua would be destroyed?”

• Link the struggle of the Ukrainian people to a historic struggle of you (“You stood up after Pearl Harbour, we are in a similar situation now”)

• Making you part of the event: “This is not about Ukraine, but a struggle of the entire world against evil”, i.e., you are not just an audience

• Rubbing it in that he is doing something, and taking the hits (for you, see previous point), while you ‘sit back and relax’

• Appealing to personal moral standards, this is not about business, country or world politics, this is about innocent people dying

• Addressing individuals directly, i.e., the Prime Minister of the Netherlands was singled out by name in today’s address to the Dutch Parliament.

• Asking for very specific things that a country can do

• Rather than begging for help, he projects strength and determination and is inviting people to join the winning side

All of this is delivered in a short speech, with short sentences that are to the point.

Will they, or won't they?

Some presentations involve a big, black and white outcome: who hosts the next Olympics, will the trip go through, etc. etc.

In the world of entertainment, the tension is part of the show, think Oscars or talent shows. In most other cases, postponing and building up to the long awaited verdict does not serve a clear purpose. People might actually be distracted and not really listening to your arguments, as they are frantically trying to figure out where you are heading to.

Better to say the answer straight in the first sentence, and then explain why.

Add an optional message

Most online services have some sort of invite-a-friend functionality that triggers a pre-populated email. Read through that message one more time. It is probably loaded with marketing jargon (“added value”), and uses superlatives to show how excited the user is (“super excited to finally have everything in one place”).

But is that really the words the user would use?

As an exercise imagine what a good friend of you would write to another good friend of you in her own words to talk about your product.

1. It might inspire you to write a better pre-populated email message

2. It might give you some honest product feedback without actually asking these users

Let them climb down the ladder

I have been posting less on the blog over the past weeks. Given the current events in Ukraine, it would just not look right when the SlideMagic twitter account posts happy titles such as “A new and exciting way to crop your images” amid all the other stuff that is going on.

The current war is also a big communication war. And in times of conflict, it might be wise to count to 10 before saying things after seeing these horrible images coming out of the battlefield. Western leaders have been very aggressive in their language: ‘total economic war’ etc. etc. The problem is with all of this is that you need to keep a ladder for the other side to climb down, rather than throwing oil on the fire. The world already knows that you are (rightfully) upset.

The better strategy:

• Use a more matter of fact tone in communicating sanctions: “we don’t like what you are doing, here is what we do to show that we mean it, we will reverse if you do”

• Show unity and resolve

• Go after economic targets that really hurt, rather than things that are high profile but don’t actually mean very much

• Instead of leaking to the press how many arms you supplied or might supply, brief them on how to calculate the economic impact of the sanctions, now, in 1 week, and one month from now

• Maintain a cold and rational calculation of the financial damage done and communicate it

• Maintain a cold and rational evidence trail of wire crimes committed and communicate it

• Keep on ratcheting up the sanctions, without the polemic rhetoric.

Day by day the pressure to climb down the ladder will become stronger, and that will also not go unnoticed in other governments in the world that are evaluating geopolitical strategies

Slides in English, present in another language

English has become the default language in business. I would recommend anyone designing a deck for an external audience to use that language for the slides, but still present in your local language if that works for the people you are speaking to.

• Your business might be dealing with local contacts at the moment, but that could change in the future.

• Building on this. Increasingly, people use remote talent for certain tasks, having your documents in English helps these people getting on board

• People have gotten used to English text in advertising. A presentation in Hebrew (weird characters, written right-to-left, even looks strange to Hebrew speaking investor audience here in Tel Aviv.)

And there is another benefit. If you slides are in English, but you need to tell. your story in another language, you cannot easily fall back to just reading the text on your slides. Instead, you need to make it your own story.

Business plan - story mismatch

In business school we learned how to write a business plan and which slides go with it: market size, competitors, business model, etc. etc. The resulting slide deck is usually the first “presentation” of the company and often used as the basis for an investor or sales pitch deck as well. (Same happens when the last Board strategy deck gets recycled into a sales presentation for a more mature company).

Board presentations and business plan presentations are well, sets of slides that serve Board and strategy meetings. A sales or investor meeting requires a sales or investor presentation.

If you noticed that you always deviate from your slides when pitching your company, you might have the wrong slide deck in front of you,

What, how, why?

I saw these headings of a well-known story line structure being put up literally on a website in a big font size. What? Paragraph of text, how?, paragraph of text, why?, paragraph of text.

I like to use these frameworks in a more indirect way. Use them as guidelines to set up your story. Use them as a checklist to see that you covered everything, use them as a starting point if you are stuck in writer’s block, and most importantly, if they don’t work for your specific situation, pick another one or use your own.

The same applies to visual frameworks (SWOT, etc. etc.). They are designed to help you get started with grouping ideas, but if you find yourself forcing things in boxes that do not really fit, pick another one.

John Mayer's marketing video

Guitarist John Mayer starred in the launch video for a more affordable version of his signature guitar for PRS Guitars. Some interesting presentation lessons in here.

• It worked, the video gets even linked to on a presentation blog

• A naked and vulnerable pitch. A bare bone background, just him and the instrument, putting his entire reputation at stake by recommending this guitar. “Skin in the game”. Different from celebrities wearing a watch, driving a car, or holding an espresso cup.

• A very nice use of the “best of both worlds” storyline. Up until now you had to choose between A or B, but as of today, you can have both.

• Very clever addressing of target audiences. Hard core guitar players that admire John for his skill, and die hard fans that admire John for his songs are included implicitly. But parents buying guitars for their kids (and maybe secretly for themselves) are addressed directly with a clear excuse to go and get one.

A great sales pitch

The short repeat break

I took my daughter to Paris a few weeks ago (just before the new COVID wave) for a very short trip (Thanks Giving). She found it far too short, while I agreed that it was short, but still felt it was a nice and restful break.

The probable reason? I have been to Paris many times before, even lived right next to it for a year. For me, going back to it simply triggered a memory of all the stories and experiences I had there before. (A tip for prioritizing short holiday destinations).

The same happens with a presentation slide. For the person / team that made it that bullet point sentence (or even word) makes perfect sense, because it packs the entire 3 months worth of effort. For the first-time listeners, it is a cryptic sentence.

The bullet point trap

How do we end up with so many presentations that are mainly slides with bullet points?

A pitch usually has 2 types of slides. The clear cut ones: head shots of the team, columns with revenue forecasts, pictures of the product, screenshots of the app, table of the budget.

Then there are the ones that are less clear, the ones that need to tell the story behind your idea. When we start off,:

1. we don’t exactly know what they need to say,

2. we don’t know exactly what they should look like

These are 2 big challenges. It is not obvious to craft the story line with messages, and after you did that, it is not obvious to design a slide that delivers the message.

What happens? We open a slide editor and start putting in sentences on slides, move slides around. We can’t think about design, because we don’t know the content of the slide yet. As a result, the default bullet point list becomes the design that actually sticks.

We work really hard on the messages, get our colleagues to comment on them, get our boss to “sign off” that exact message (after we added the qualifying comment on line 3). And more and more, the presentation starts to make sense to us (the writer). The slides become mental placeholders, and in our bullet point frame of mind, every new slide will look exactly like the previous one. This is the mental model we are working with.

How to break the trap?

Maybe don’t use presentation software to make that story line. Write things in a Word processor. Deliberately use short, grammatically incorrect sentences (‘The “we are bigger” point here’) to avoid discussions among colleagues to finalize sentences (like you would do in a legal contract).

Once that is done and agreed, you take the whole thing away and really start thinking what is the best way to visualize everything you have just written down. As soon as you start copying the bullets from the Word document, you know that you are on the wrong track.

Update email versus update speech

Professional communication is getting more efficient, informal, and to the point. Long memos, turn into emails, turn into quick messages. Polite greetings that used to be the protocol in letters are left out.

In certain settings, the formalities of the past are still present. The dinner speech for example. We look back at the past year, summarise our achievements, thank everyone involved. A good speech can be inspiring and a joy to listen to. It can be great to see someone get the thank you she deserves.

A routine speech is boring though: running through a long list of names, waiting for a round of applause for each one of them, becoming softer and softer as the we read down the piece of paper. The audience is polite, but is probably secretly hoping for the thing to be over, and/or, curious to hear what the real news is that is coming at the end of the talk.

When writing an update email (or update-presentation-attachment), the politeness is no longer required, you no longer have a captive audience. People speed read through your paragraphs to the things that really matter.

Keep that in mind when writing it. Make the things that matter stand out. Make that thank you that you really mean stand out.

Demo versus manual

Giving a demo of your application or web site to an investor or potential partner is different from teaching a new user how to use it by herself.

For the user:

• Where do all the buttons sit

• How to log in

• How to update settings

• Where to find your account details

• How to create a project from scratch

• Etc.

For the investor / partner:

• What does the app do?

• Show me a walk through of a “story” or use case

• Have a project ready to show

• Look, there is actually a piece of software that is working…

• Etc.

In presentations, you are most likely to deal with scenario 2. Do all the prep work (logging in etc.), and design a very clear script of what you want to show, cutting out any tangents and other delays. Keep it short and focused. Rehearse your walk through, and as a backup, have a series of consecutive screenshots ready just in case Murphy’s law kicks in.

Overstoryfying

Some article titles are click bait, others seem genuinely interesting and I am curious to find out the answer to the question posed. The disappointment is big when the journalist embarks on a very long story where characters are introduced and developed, background stories presented until the punch line comes somewhere halfway the 10 minute article.

A good product or company pitch does not have to be long.

Streaming a presentation

Music streaming services such as Spotify change the way musicians make music. With an unlimited amount of songs to listen to, users can now skip through tracks quickly. The result: musicians put the ‘hook’ or chorus of the song really early in the track to convince new listeners to stick around just a few seconds longer. During a live performance of the same song, the build up could be different.

The same applies to your slide decks that you send for someone to read without you being there to explain. The investor or customer is ‘streaming your slides’. Think about how to put that ‘hook’ in your story to keep the viewer interested.

Hooks don’t have to be blunt. A massive drum solo as your song opening might get people to hit the skip button. “We will have $3bn sales in 18 months” sounds impressive but might not be credible. An unusual chord change, or a counterintuitive perspective on the market could do the trick.