This tweet exactly applies to SlideMagic:
Customer service is often how startups bridge the gap between the potential of the ambitious thing they're building, and its early unreliability.
— Paul Graham (@paulg) August 25, 2020
SlideMagic had a few glitches, but unlike established software products, users that suffered got the CEO himself to add designs to the template bank, recover presentations, gave refunds after people claimed they ‘never intended to make that purchase’, deploy patches within a few hours, and say ‘thank you’ even in the very few cases where feedback was not worded that nicely.
I think SlideMagic is getting close to the finish line as a proper and robust product as I am using it intensely myself now. Thank you all for your patience.
Photo by Alexander Andrews on Unsplash