The cultural differences...

Communication cultures differ widely across countries. I experienced it myself in multiple situations:

• Working as a Dutch national in McKinsey’s London office, people found me somewhat ‘blunt’

• Living as a foreigner in Israel, I would sometimes be surprised that the first thing some says to you is “how old are you?”

• Participating in a large Zoom call with many American participants who pretext a point of criticism or disagreement with a 1-2 minute apology before getting to the point

It is important to be aware of these differences:

• As someone who is presenting

• But also as someone who is in the audience and needs to put the presenter in perspective

Some of these differences might actually not be down to culture or character. Not all languages have words for specific nuances, so things literally get lost in translation: Language 1 has 5 options on a scale, language 2 only 2. If you are the native speaker in the 2-option language it is hard to pick (or even know) which of the 5 options to pick.

Read body language and ask for clarification when in doubt, or use some self deprecation to preempt possible issues.

COVID isolation policy

A quick re-make of a graphic with the Israeli COVID isolation policy, here is the original

Below is my version in SlideMagic. I tilted the diagram, to put more emphasis on the timeline. Search for ‘COVID’ in the SlideMagic template bank and the slide will show up for you to use, either exactly as is, or as the basis for another timeline chart.

Zelensky's roadshow

Ukrainian president Zelensky is ‘touring the world’ via video calls to parliaments to drum up support for his country in the conflict with Russia. Each speech is tailored specifically to a country. Here are some of the patterns:

• Establish a connection, giving a compliment about the country: “I have been there”, “What a beautiful city”

• Make you feel what it would be if all the agresion happens to you: “What would you do if the port city of Genua would be destroyed?”

• Link the struggle of the Ukrainian people to a historic struggle of you (“You stood up after Pearl Harbour, we are in a similar situation now”)

• Making you part of the event: “This is not about Ukraine, but a struggle of the entire world against evil”, i.e., you are not just an audience

• Rubbing it in that he is doing something, and taking the hits (for you, see previous point), while you ‘sit back and relax’

• Appealing to personal moral standards, this is not about business, country or world politics, this is about innocent people dying

• Addressing individuals directly, i.e., the Prime Minister of the Netherlands was singled out by name in today’s address to the Dutch Parliament.

• Asking for very specific things that a country can do

• Rather than begging for help, he projects strength and determination and is inviting people to join the winning side

All of this is delivered in a short speech, with short sentences that are to the point.

Will they, or won't they?

Some presentations involve a big, black and white outcome: who hosts the next Olympics, will the trip go through, etc. etc.

In the world of entertainment, the tension is part of the show, think Oscars or talent shows. In most other cases, postponing and building up to the long awaited verdict does not serve a clear purpose. People might actually be distracted and not really listening to your arguments, as they are frantically trying to figure out where you are heading to.

Better to say the answer straight in the first sentence, and then explain why.

Print bug fixed

For users who print their decks on physical paper, I patched a bug that was caused by the underlying software platform ‘Electron’. Everything should work now. Windows users might get a message that the developer SlideMagic is ‘unknown’. You can safely ignore that, I am working on getting rid of this warning. At your service.

Super Venns

Below an attempt to show what countries belong to what organisation. (A bit outdated, the UK has left the EU). A good start with the groupings of the countries, and the circular layout of the flags. Also note that flags are displayed in their correct aspect ratios (Switzerland for example is square).

Image found here, probably by Nato

What to do better?

• Not a big fan of the gradients and shadows

• I would put the Council of Europe label also on the right

• It should be possible to get an even more harmonious and distributed layout by moving some flags, labels and circles around

The other approach to make this chart is to use a map and color code countries according to their memberships

Your true colors

My wife and I are pitching the services of (a still very) small startup (with a big idea) to some pretty big corporations. Big corporations are busy and overloaded with requests of small companies to talk to them. It is fine to play hard to get, but if you accept a meeting/call, don’t cancel at the exact minute the meeting is about to start unless there is some medical emergency.

The world is small and memory is surprisingly good. Personally, I had a few cases of poor interactions with people as a presentation designer (not paying agreed invoices for example) with people that re-appeared 5-10 years later with a request for another presentation (‘‘Hey, I am doing my own startup now and got a meeting with these investors next week, can you help?”), or were the subject of a reference call (‘Do you think I can trust this person with my investment?’)

Basic human interaction hygiene.

Add an optional message

Most online services have some sort of invite-a-friend functionality that triggers a pre-populated email. Read through that message one more time. It is probably loaded with marketing jargon (“added value”), and uses superlatives to show how excited the user is (“super excited to finally have everything in one place”).

But is that really the words the user would use?

As an exercise imagine what a good friend of you would write to another good friend of you in her own words to talk about your product.

1. It might inspire you to write a better pre-populated email message

2. It might give you some honest product feedback without actually asking these users

Let them climb down the ladder

I have been posting less on the blog over the past weeks. Given the current events in Ukraine, it would just not look right when the SlideMagic twitter account posts happy titles such as “A new and exciting way to crop your images” amid all the other stuff that is going on.

The current war is also a big communication war. And in times of conflict, it might be wise to count to 10 before saying things after seeing these horrible images coming out of the battlefield. Western leaders have been very aggressive in their language: ‘total economic war’ etc. etc. The problem is with all of this is that you need to keep a ladder for the other side to climb down, rather than throwing oil on the fire. The world already knows that you are (rightfully) upset.

The better strategy:

• Use a more matter of fact tone in communicating sanctions: “we don’t like what you are doing, here is what we do to show that we mean it, we will reverse if you do”

• Show unity and resolve

• Go after economic targets that really hurt, rather than things that are high profile but don’t actually mean very much

• Instead of leaking to the press how many arms you supplied or might supply, brief them on how to calculate the economic impact of the sanctions, now, in 1 week, and one month from now

• Maintain a cold and rational calculation of the financial damage done and communicate it

• Maintain a cold and rational evidence trail of wire crimes committed and communicate it

• Keep on ratcheting up the sanctions, without the polemic rhetoric.

Day by day the pressure to climb down the ladder will become stronger, and that will also not go unnoticed in other governments in the world that are evaluating geopolitical strategies

Zelensky changes world leaders' minds in a 5 minute video call

A very interesting background story in the Washington Post how Zelensky changed seasoned politicians’ minds in a 5 minute video call

After a perfunctory debate, the presidents and prime ministers quickly approved sanctions on Russian President Vladimir Putin, Foreign Minister Sergey Lavrov and some of Russia’s biggest banks. Talk of barring Russia from the global financial messaging system known as SWIFT, however, stalled amid skepticism on the part of Scholz and the leaders of Austria, Italy and Cyprus, according to officials familiar with the deliberations who spoke on the condition of anonymity to discuss the sensitive negotiations.

Then Ukrainian President Volodymyr Zelensky dialed into the meeting via teleconference with a bracing appeal that left some of the world-weary politicians with watery eyes. In just five minutes, Zelensky — speaking from the battlefield of Kyiv — pleaded with European leaders for an honest assessment of his country’s ambition to join the European Union and for genuine help in its fight with the Russian invaders. Ukraine needed its neighbors to step up with food, ammunition, fuel, sanctions, all of it.

“It was extremely, extremely emotional,” said a European official briefed on the call. “He was essentially saying, ‘Look, we are here dying for European ideals.’” Before ending the video call, Zelensky told the gathering matter-of-factly that it might be the last time they saw him alive, according to a senior European official who was present.

We can all learn from a presenter like this.

Take the meme celebrities out of your decks

The current meme culture has created a number of stock photo heros that people may now recognize in the street. Cliche stock photos are bad, meme celebrities are worse. Time to double check your sales decks and web sites. Some of your older colleagues might not be aware of these yet…

iStockPhoto

Here is the background on the Hide the Pain Harold meme

iStockPhoto

Here is the background story about the Distracted Boyfriend Meme

A sense of space

Consistency between slides is important in your presentation. There are the obvious elements that need to be consistent: fonts, layout, colours, etc. But also pay attention to more subtle ones in images. Color vs B&W, and the style of images. Peaceful landscapes, busy ‘real’ images, threatening thunder clouds, stylised super stock photo model images, “funny” face expressions, etc. etc.

Modern movies are a good analogy. In the good old days, movies would be filmed on an actual location. The story is set in a city, village, a house, a place where characters roam around and visit places from multiple angles all the time. Bit by bit, you start to understand the space in which the story is et.

New technology allows you to create pretty much any movie background you want, projected behind actors saying their lines in front of green screens. The result is that that sense of place is lost. The movie is set against a series of random backgrounds that do not seem connected. High resolution screens emphasize the disconnect between characters in the foreground, and the backgrounds. Something does not seem right…

Interestingly, I do not find this effect with classic cartoons, with totally artificial backgrounds, but the whole story seems cohesive

Slides in English, present in another language

English has become the default language in business. I would recommend anyone designing a deck for an external audience to use that language for the slides, but still present in your local language if that works for the people you are speaking to.

• Your business might be dealing with local contacts at the moment, but that could change in the future.

• Building on this. Increasingly, people use remote talent for certain tasks, having your documents in English helps these people getting on board

• People have gotten used to English text in advertising. A presentation in Hebrew (weird characters, written right-to-left, even looks strange to Hebrew speaking investor audience here in Tel Aviv.)

And there is another benefit. If you slides are in English, but you need to tell. your story in another language, you cannot easily fall back to just reading the text on your slides. Instead, you need to make it your own story.

The graphical business card

The presentation’s look and feel says a lot about you.. Here are some examples of look and feels that I encountered over the years.

• “I don’t care” bullet point slides in the bare opening format of PowerPoint, but actually written in a smart way. Basically a text document from someone who focuses on building her business rather than making pretty slides.

• That same bare format, but now with a presentation that clearly cost a lot of time and effort to make. A few randomly placed pictures and colorful shapes to add some spice.

• The management consultant deck full of theoretical and irrelevant frameworks and buzz words

• A super cutesy deck (curly graphics, pastel colours, quirky language) that pitches a company in a traditional engineering market

• The corporate deck consistent of slides that were harvested from multiple presentations, in slightly different formats, and for which all the paragraphs and footnotes have been extensively edited, and signed off by the CEO (including placement of commas)

• A super polished (and expensive to make) deck that looks like a 5 star hotel brochure that pitches a product that only exists in PowerPoint (the PowerPoint you are looking at).

• A set of system architecture diagrams, or the clinical trial results data

• A business plan template filled out literally, including slides and boxes that don’t really fit the product

• Web site has the new logo and colours, deck still has the old one

• Big and bold images, every slide has a visual analogy that sometimes is a bit stretched, no coherence between the slides

• Logos, graphical elements, confidentiality disclaimers, slogans take more space on each slide than the content itself

Business plan - story mismatch

In business school we learned how to write a business plan and which slides go with it: market size, competitors, business model, etc. etc. The resulting slide deck is usually the first “presentation” of the company and often used as the basis for an investor or sales pitch deck as well. (Same happens when the last Board strategy deck gets recycled into a sales presentation for a more mature company).

Board presentations and business plan presentations are well, sets of slides that serve Board and strategy meetings. A sales or investor meeting requires a sales or investor presentation.

If you noticed that you always deviate from your slides when pitching your company, you might have the wrong slide deck in front of you,

SlideMagic 2.6.34

I pushed a new update of SlideMagic yesterday with security patches. The app should update itself automatically on your machines. Let me know if you encounter any issues.

Tape vs disk

Exactly my view as well:

This is why I actively dislike most videos and podcasts, especially if I'm trying to be informed, as opposed to entertained.

— Paola Bonomo (@LivePaola) February 14, 2022

Videos and podcasts are sequential tapes, text is a hard disk where you can access specific sections instantly. The first is great for a story, the latter is better for a quick reference.

Think about this for your pitch presentation as well, both have different advantages

• A short introduction video (sequential):

  • Gives a glimpse of who you are as a person/CEO, especially useful in the absence of personal meetings

  • Enables you to re-record your elevator pitch until you get it absolutely right, live presentations are a one-shot game

  • Eliminates storyline hiccups and tangents that you might not spot when shuffling slides in a deck.

• A short pitch deck:

  • Is the “graphical business card” of your idea, the look and feel

  • Enables people to skip through your story very quickly, especially useful for investors who are deeply specialized in a particular field

  • Allows quick repeat access to reference slides: key metrics, team bios, current investor profiles, etc.

  • Can be viewed on mobile devices on the go without the need for audio

Audience - stage (mis)match

The COVID pandemic has put big performances with live audiences on hold. Some companies continue to produce them: big sets, with spectacular music, light effects, and eager presentation hosts, just without the audience. A good example are the launches of the new 2022 Formula 1 race cars that are happening now. Big drum rolls, no audience. The space in which the presenters are sitting (huge production hall), and in which the audience is viewing (small room) do not match.

The opposite is true for a number of YouTubers that have moved beyond the ‘kitchen studio’. For example: online guitar teachers. They create a simple but highly professional video background environment by carefully selecting objects and lighting. The result is a setting that matches that of the audience. You are sort of sitting in the same room.

Sticky story lines

It is difficult to communicate a complicated message to a large audience, and once something sticks, it is hard to change it. Like trying to change the direction of a fully loaded oil tanker at speed. The COVID pandemic gives some good examples:

• From no human to human transmission, to, yes there is

• From just wash your hands, to the disease is airborne

• From natural immunity works to only zero COVID works to only vaccine immunity works

• From where masks everywhere, to masks are only useful in places without ventilation

• From we are flattening the curve, to we are protecting you, to we are protecting the elderly

• From masks protect you to masks protect others

• From kids don’t get very sick to kids are the driver of infections in the overall population (including vulnerable people)

• From the new variant is really dangerous, let’s ban all flights, to it is actually less dangerous

• From boosters are not needed to boosters are essential

• From we need green passes to stop infection, to vaccinations don’t really stop infection, no green passes needed

Personally, I love to dive into statistics and read the most recent research and am perfectly fine with changing my mental model about the disease instantly. But the vast majority of people are not.

The public is confused and frustrated:

• Governments are incredibly slow to pick up new information and don’t spread their net wide enough, by ingesting information of countries that are further along the curve. Well-informed citizens see that the government is “wrong”. Once you lose credibility it is very hard to regain it.

• Policy ‘borders’ (national, state, city) are useless in pandemics. People move frequently in and out of different areas, and are confronted by different policies everywhere. (EU countries, US states).

The result is that people follow the rules (or try to avoid them) because they have to, not because they believe in their objectives. (Ooh, there are sharks in the water, luckily the swimming ban goes into effect only tomorrow, time for a final dip).

And the current polarised political environment tends to make stereotypes of people. If you agree with a political view of an opinion leader, then you are probably also taking her view on masks as the right one. And once you have identified yourself with one of the stereotypes, it is very hard to change your view on specific aspect, without losing your sense of identity.

I have no clear solution here. The only thing governments can do I think is admit being wrong and have a consistent message that is up to date.

Follow the chart

For the analysts who are in the trenches crunching the numbers behind slides (often after 18:00).

Presentations of financial data often evolve. You start with a relatively naive model, create some slides and iterate the numbers. Slowly, your team starts understanding what actually matters and discovers with drivers to focus on.

Instead of the exact numbers in your spreadsheet, your manager asks you to group this, that, and that into one number, quickly offline. Then another scenario, put that number in, quickly off line. Then another one.

In each round, you re-run your model, take out a calculator, scribble the summarized numbers, and update your slides. This takes a lot of time and is prone to errors.

Instead, build a quick layer on top of your ‘old’ model that spits out the required numbers quickly. In fact, make it a habit that every number in your presentation is pulled directly out of a cell in a spreadsheet.

My financial models would usually have these layers:

1. Data dump: straight copy-paste of raw input data, or data entered straight from a financial report without thinking, make sure the total is correct at the bottom. You get a new set of data: simply overwrite the entire worksheet, or add a column.

2. Model engine, this one does the hard lifting and runs your analysis

3. Bridge: this worksheet pulls numbers out of the engine and produces the required numbers for the charts (relevant to the scenario I described above)

4. (Optional) Slides. A small box that matches exactly every page in your presentation, with the exact numbers that appear in each slide. Useful if you need to run periodical updates of your presentation (weekly, monthly, quarterly results for example).